Refund policy

Return eligibility and deadlines depend on the supplier fulfilling your item. Check the Returns section on each product page before ordering. Items in the same order may have different return windows and may need to be returned separately.

Start with us

Request a return through our Contact page. Include your order number, the email used at checkout, the item, and the reason for your request. We will confirm eligibility and provide return instructions. Please wait for authorization before mailing anything; the return address may differ from our business address.

Collective partner items: 30-day return requests

For items marked 30-day supplier returns, request your return within 30 days of delivery. Items must be unused, unworn, with tags and original packaging. Eligible returns include a return label with no label fee or restocking fee. Check the product page for any item-specific restrictions.

Trendsi items: 7-day return requests for eligible U.S. clothing

For eligible Trendsi clothing delivered in the United States, request a return within 7 days of receiving the order. For a split shipment, this window begins when its final package is delivered. Approved items must be shipped back within 7 days of the return request. Keep items unworn with original tags and the clear garment bag bearing the SKU label.

Trendsi does not accept exchanges. Original shipping and handling are nonrefundable. Return shipping is your responsibility unless the item is damaged or was shipped incorrectly. Returns that miss the requirements may be declined or incur a 20% restocking fee.

Trendsi final-sale categories: jewelry, beauty, bodysuits, face masks, intimates/lingerie, swimwear, and open-pack wholesale orders. Trendsi return service is not available for deliveries outside the United States.

Damaged, defective, or incorrect items

Contact us promptly with your order number and a description of the issue so we can help. Keep the item, tags, and packaging while we review your request. Final-sale exclusions do not prevent you from reporting a damaged, defective, or incorrect item.

Refunds

Approved refunds are issued to your original payment method after the return is received and processed. Trendsi generally requires 5–7 business days after receipt to process a return. Your payment provider may require additional time to post the credit. For mixed-supplier orders, refunds may be processed separately.